SpecSitters Penguin

Shipping Policy:

Order Processing Time: Orders are processed within 1-2 business days after payment confirmation.

Shipping Locations: We ship across the United States. International shipping is also available.

Shipping Methods: All orders are shipped via reliable carriers with tracking information provided upon dispatch.

Estimated Delivery Time: Standard delivery takes 3-7 business days, depending on your location.

Shipping Fee:
Free shipping for All US Orders.

Order Tracking: A tracking link will be sent to your email once your order has been shipped.

Lost or Delayed Shipments: If your order is delayed or lost in transit, please contact us at info@specsitters.com for assistance.

Return Policy:
30-Day Return Window: If you’re not satisfied with your purchase, you may return it within 30 days of delivery.

Eligibility for Returns:
Items must be unused, undamaged, and in their original packaging.
Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items: Customized or personalized spec sitters cannot be returned unless defective or damaged.

Return Process:
Contact us at info@specsitters.com with your order details to initiate a return.
Ship the item to the following address:
SpecSitters
555 Fayetteville St. Ste 201
Raleigh, NC 27601

Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds: Refunds are issued to the original payment method within 7-10 business days after the returned item is received and inspected.

Original shipping fees are non-refundable.

Exchanges: Exchanges are available for defective or damaged items only. Contact us to arrange an exchange.